At Peepri, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer exchange and return options to ensure your shopping experience with us is as enjoyable as possible. Please review the following policy to understand how exchanges and returns work:

1. Eligibility

To be eligible for an exchange or return, the following conditions must be met:

• You must request the exchange or return within 7 days from the date of delivered
• The item must be in its original condition, unused, unwashed, and with all tags and packaging intact.
• The item must not be a final sale or non-returnable item (see Section 4).
• Proof of purchase, such as a receipt or order confirmation, is required.

2. Exchanges

If you wish to exchange an item for a different size, color, or style, follow these steps:

• Contact our customer support team at Peepriclothings@gmail.com or +212 710-970373 to initiate the exchange process.
• Provide your order number, the item you want to exchange, and the new item you'd like in exchange.
• Our customer support team will guide you through the exchange process, including shipping instructions and any applicable costs.

3. Returns

If you'd like to return an item for a refund, follow these steps:

• Contact our customer support team at Peepriclothings@gmail.com or +212 710-970373 to initiate the return process.
• Provide your order number and the reason for your return.
• Our customer support team will guide you through the return process, including shipping instructions and any applicable costs.

4. Non-Returnable Items

The following items are considered non-returnable:

• Sale items: These are clearly marked as "Sale" and cannot be returned or exchanged.
• Intimate apparel, swimwear, and hygiene-sensitive items, for health and safety reasons.
• Items with visible signs of wear, damage, or alteration.
• Custom-made or personalized items.

5. Refunds

Refunds will be processed within 1-4 business days after we receive the returned item. The refund will be issued to the original payment method used for the purchase. Please note that shipping and handling costs are non-refundable unless the return is due to an error on our part.

6. Shipping Costs

For exchanges and returns, customers are responsible for the cost of return shipping. However, if the exchange or return is due to an error on our part (e.g., wrong item shipped or defective product), we will cover the return shipping costs.

7. Contact Us

If you have any questions or need assistance with an exchange or return, please contact our customer support team at Peepriclothings@gmail.com or +212 710-970373.

Thank you for choosing Peepri. We strive to provide you with high-quality products and excellent customer service, and we're here to help with any concerns or issues you may have.

Peepri